National Standards for Disability Services |
National Disability Advocacy Program
Need to get NSDS NDAP
Certification for your
organisation?
Get the qualified and high quality support you need
from an exceptionally experienced team, who will navigate
you through the certification process with care, knowledge
and understanding built up with 35 years in this industry.
Our professional, tailored service will get you there,
with efficiency and excellence.
CERTIFICATION ASSESSMENT PROCESS
Our friendly and accommodating Australian-based team will
guide you through every step of the way, answering all your
questions, from start to finish.
This certification is based on a three-year cycle, and involves an initial two-stage certification process.
Click through the tabs beow to find out more detail.
Audit
The Stage 1 audit involves a review of documentation to determine your organisation’s readiness to proceed to the Stage 2 certification audit. Your organisation will be provided with advice on areas of potential nonconformity with the standards. These should be addressed prior to the Stage 2 audit. The process may be conducted on or off-site; IHCA Certification will discuss this with you.
Certification Audit
The on-site certification audit will be conducted according to a documented audit plan, which will be developed in consultation with your organisation.
The Audit Team will involve a Lead Auditor and a Consumer Technical Expert. They will assess your organisational work practices by reviewing your policies, procedures, and records; conducting interviews with board, management, staff, service users and other stakeholders as appropriate; reviewing service user files; and observing the conduct of activities onsite.
Surveillance Audits
After the first certification cycle the surveillance audits will be undertaken at the 18-month point to ensure your organisation’s work practices are being maintained and periodically monitored and reviewed for continuous improvement. A report will be provided to you with feedback regarding the results of this audit.
NSDS NDAP Resources and Checklists
The 6 NSDS Standards Demystified: A Practical Guide for Advocacy Services
The National Standards for Disability Services (NSDS) provide the benchmark for quality, person centred advocacy in Australia. For organisations funded under the National Disability Advocacy Program (NDAP), and the emerging framework National Disability Employment and...
How to Build an Inclusive, Culturally Safe Advocacy Service
Key Signs Your Service Might Lack Cultural Responsiveness Clients disengage early or don’t return after an initial contact Staff feel unsure about how to approach culturally sensitive issues Your materials are all in English and formal legal language You don’t collect...
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