Quality Assurance Framework for Workforce Australia

Workforce Australia Service Providers are required to be certified to the Quality Assurance Framework.

The Department of Employment and Workplace Relations has recently communicated exciting streamlining to the certification process. Including:

A reduction in Practice Requirements
An introduction of a Hybrid Model for certification:
- One onsite audit every three years
- Provider self-assessments completed between onsite audit schedules

There is no change to the requirement to be certified to ISO 9001:2015 | National Standards for Disability Services | Right Fit For Risk. However, they have been considered in the streamlining process.

CERTIFICATION ASSESSMENT PROCESS

The Framework

The Quality Assurance Framework contains three Quality Principles with a total of thirteen Practice and Evidence requirements focused on service delivery:

Principle 1: Participants and Personnel

Principle 2: Labour Market, Employers and Community

Principle 3: Operations and Work Health Safety

QAF certification is a three-year cycle with self-assessments between onsite audits. During this time the provider must also maintain their certification against either

ISO 9001 or National Standards for Disability Services.

Certification / Recertification Audit

Self-Assessment

Certification / Recertification audit

This is an onsite audit where you will be assessed against the Practice and Evidence requirements of the Quality Principles.

This process is currently being finalised by the Department of Employment and Workplace Relations.

Surveillance audit

Between the scheduled onsite audits you will be required to complete a self-assessment to verify the continuation of processes and procedures.

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