CERTIFICATION ASSESSMENT PROCESS
The Framework
The Quality Assurance Framework contains 7 quality principles with key performance measures:
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- Governance;
- Leadership;
- Staff;
- Participants;
- Labour market, Employers and community;
- Operational effectiveness; and
- Continual improvement.
QAF certification is a three-year cycle with annual surveillance assessments. During this time the provider must also maintain their certification against either ISO 9001 or National Standards for Disability Services – Disability Employment Services (NSDS DES).
Certification / Recertification audit
In this process you complete a self-assessment against the National Standards for Mental Health Services (NSMHS) in advance of your on-site audit. We provide you with the self-assessment tool and implementation guidelines. The tool will assist you in developing an improvement plan to address any criteria which are not met. Your completed self-assessment and development plans are provided to us prior to commencement of the on-site audit.
Surveillance audit
Surveillance audits are completed in years two and three and comprise a self-assessment review and onsite assessment. Fifty per cent of the key performance measures are assessed.
Certification outcome
IHCA Certification will provide you with the final Quality Principles Report for you to submit to the Department along with the completed self-assessment and your ISO 9001:2015 or NSDS-DES report. Following the satisfactory close-out of any corrective actions (if applicable), your certification will be awarded by the Department.