IHCA Limited

 

About IHCA

Welcome to the Institute for Healthy Communities Australia Limited website.

On this site you will find information about our products and services, which include the Quality Improvement Council (QIC) and the Home and Community Care (HACC) Review Program.

IHCA Ltd is an organisation providing best practice services and advice and third party quality reviews to assist services within the health and community sectors to achieve optimum service delivery.

What is IHCA Ltd?
IHCA Ltd is a non-profit company. The Institute aims to increase the capacity of individuals and communities to improve and sustain wellbeing by providing quality improvement and organisational development services to the human services sector.

The activities of the Institute are governed by the following values:

      • To strive for continuous improvement in our operations
      • To ensure that the principles of primary health care and social justice underpin
        the goals and activities of our business
      • Independence and autonomy in our decision making
      • To promote professional growth and development of our employees and members
      • To ensure health promotion and community development are promoted through
        our products and services.

The Institute offers a range of services to assist in the delivery of quality service to the community. These services include:

      • professional development
      • quality management tools
      • an extensive primary health care / community development library
      • project development and implementation.

IHCA became a Company in October 2001
IHCA officially became a company limited by guarantee on 20 September 2001, adding a number of benefits to the organisation’s operations.

The change of operational status was needed to allow IHCA to implement its plans to expand—particularly into other states within Australia, where IHCA can operate as a consulting body and offer its range of services and products to the health and community sectors.

As a company, IHCA now has a board of independent directors. This is required to ensure management of governance matters, assist with enhancing public understanding of IHCA’s business operations and to facilitate effective work and undertakings with other organisations.

IHCA’s directors are:

      • Mr Richard Silver (Secretary), Australian Government Solicitor
      • Professor Peter Brooks, Executive Dean (Health Sciences), Faculty of Health Sciences, University of Queensland
      • Mr Euan Lindsay-Smith, Principal Consultant, International Health Consultancy Services
      • Ms Robynne Kent, Chief Executive Officer, Canossa Care
      • Ms Gloria Wallace, General Manager, Southern Area Health Service, Queensland Health

Our future
IHCA has recently set the foundations for its future and we see ourselves:

      • broadening our activities by extending our geographical reach within Australia to other states and overseas markets
      • constantly looking for opportunities to work with organisations in developing new frameworks and processes to improve consumer outcomes
      • continuing to develop products to meet the changing needs of clients
      • identifying areas for improvement throughout the health and community sectors.

Complaints, Compliments and Feedback Guidelines for Clients

Consultancy Services Client Satisfaction Survey

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