Our values

We are leaders in quality with a key focus on the health and human services industries. As a not-for-profit charity, our values and experience are shared with the majority of our clients.

IHCA Certification is committed to providing a positive customer experience while delivering value for money. We understand the need for efficiencies in business in this competitive environment.

During the auditing process, we will ensure you are informed at every step, and will match our processes to your organisation’s needs. Our Stakeholder Committee, which represents your interests, provides regular guidance on the impartiality of our work and our decision-making processes. Our constitution and governance structure guarantee our operations are transparent.

Our vision is to be the leader in providing certification and advisory services to the human services industry Australia-wide.

Our mission is to inspire human services organisations to achieve their potential, to grow a safe and effective human services industry.

Our values are at the core of everything we do:

PASSION FOR PEOPLE.
Our people care about our customers and their purpose.

EXCELLENCE.
We strive for excellence in all that we do.

INTEGRITY.
Acting ethically, honestly and fairly.

IMPACT.
Empowering, enabling and inspiring.