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Past Events
Supporting Excellence Workshop for 2025
March 27, 2025 @ 9:00 am - 4:15 pmAchieving accreditation to the: National Safety and Quality Mental Health Standards for Community Managed Organisations(NSQMHS-CMO)
March 18, 2025 @ 12:00 pm - 1:00 pmAchieving accreditation to the: National Safety and Quality Mental Health Standards for Community Managed Organisations(NSQMHS-CMO) – WA
March 12, 2025 @ 12:00 pm - 1:00 pm
News
What are the Top 7 Not Met and Met with Recommended Actions during NSQHS assessments?
The National Safety and Quality Health Service (NSQHS) Standards aim to protect the public from harm and improve the quality of health care delivered across Australia. Accreditation against these standards is a requirement for all public and private hospitals and day...
Navigating the 2025 Disability Employment Services (DES) Reforms
A New Era for Inclusive Employment Executive Summary Australia's Disability Employment Services (DES) program is undergoing a significant transformation, set to commence on 1 November 2025. These reforms aim to enhance employment outcomes for people with disabilities...
How to Prepare Your Mental Health CMOs for NSQMHCMO Accreditation Audits
Preparing for NSQMHCMO accreditation can be an intimidating prospect for community managed organisations (CMOs) working in the mental health sector. However, with a structured approach and commitment to quality improvement, your service can navigate the process with...
The Top 5 Audit Mistakes Mental Health CMOs Make and How to Avoid Them
Accreditation audits can be high stakes, especially for Community Managed Organisations (CMOs) navigating the NSQMHCMO standards for the first time. Knowing what not to do can be just as important as knowing what to do. Here are the top five mistakes organisations...
Embedding Lived Experience in Your Mental Health CMO: More Than Just a Token Gesture
One of the core values of the NSQMHCMO standards is that services should be co-designed with, and inclusive of, people with lived experience of mental health. But what does that look like in practice, and how do you go beyond box ticking to create real, meaningful...
A Step-by-Step Guide to Achieving ISO 9001 Certification in Under 90 Day
If your organisation is considering ISO 9001 Quality Management Systems certification, you might be asking: "How long will it take?" With the right focus, tools, and support, achieving ISO 9001 certification in under 90 days is not only possible but repeatable....
Is Your Quality Manual Outdated? Signs You Need an ISO 9001 Gap Analysis
ISO 9001:2015 demands continuous improvement. If your Quality Manual or processes haven’t evolved since your last certification, you might be falling behind. Top signs it’s time for a gap analysis: Your Manual Doesn’t Reflect How You Actually Operate If your team is...
How to Train Your Staff for ISO 9001 Compliance Without Killing Productivity
Staff training is often the hidden obstacle in ISO 9001 certification. Poorly timed or poorly delivered training can reduce morale, increase errors, and slow down your certification process. Here’s how to train for compliance while keeping your business humming. 1....
The 6 NSDS Standards Demystified: A Practical Guide for Advocacy Services
The National Standards for Disability Services (NSDS) provide the benchmark for quality, person centred advocacy in Australia. For organisations funded under the National Disability Advocacy Program (NDAP), and the emerging framework National Disability Employment and...
How to Build an Inclusive, Culturally Safe Advocacy Service
Key Signs Your Service Might Lack Cultural Responsiveness Clients disengage early or don’t return after an initial contact Staff feel unsure about how to approach culturally sensitive issues Your materials are all in English and formal legal language You don’t collect...
Are You Really Person-Centred? How to Meet NSMHS Standard 1 in Practice
The National Standards for Mental Health Services (NSMHS) are clear: services must be person centred, uphold rights empower consumers to shape their own care. But what does that really mean in the day to day work of mental health providers? Standard 1 is often cited...
Culturally Capable Mental Health Care: What the NSMHS Expects From Your Service
In Australia’s multicultural landscape, delivering culturally safe and inclusive mental health care is not just a best practice it’s a compliance requirement. Standard 7 of the NSMHS requires services to be culturally capable, responsive, and respectful. But many...
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