IHCA - HACC Review Program

Home and Community Care (HACC) Review Program

The IHCA has again been awarded the tender to undertake the HACC (Home and Community Care) Review Program from now through to December 2008.

The HACC Review Program provides funding to some 780 projects in Queensland—located in metropolitan, regional, rural and remote locations. The agencies receiving HACC funding provide a variety of community care for frail aged and/or people with a disability and their carers. This care includes domestic assistance, social support, nursing care, allied health care, respite care, meals, transport, case management and home maintenance.

IHCA’s role in undertaking the HACC Review Program is to measure the services provided by the funded agencies against national service standards. This means assessing compliance with the standards and determining the quality of services being provided. The intended outcome is to assist agencies to better meet the Standards through undertaking a joint assessment or verifying an agencies self assesment and assisting agencies to draft quality action plans to promote a culture of continous quality improvement.

HACC secure areas
(Note: to follow either of the links below, you will require a username and password, which can be obtained by contacting the administrator of this site on 07 3844 2222).

Information for HACC agencies
Information for quality assessors
Complaints, Compliments and Feedback Guidelines for Clients

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