Quality Improvement Council Program
 

PLEASE NOTE: The information provided below is applicable only to organisations which are accredited (or currently are working towards accreditation) under the QIC 5th Edition Core Standards and selected modules. The 6th Edition of Core Standards is shortly to be released, which will supersede the 5th Edition Core Standards and it's related service delivery. The 6th Edition Core Standards will not have modules, but a set of specific  guidelines - further information in relation to the  6th edition requirements is expected to be available in the near future and will be provided when available. The documents below are only applicable to the 5th Edition Core Standards - further documentation for 6th Edition Core Standards will be provided when available. Please direct any questions to IHCA management.

 

Overview

QIC is a national non-profit organisation that aims to promote and assist health and community services through a program of continuous quality improvement. It is responsible for the coordination of the QIC Standards and other quality improvement services. QIC is internationally accredited by ISQUA.
 
The QIC Standards and Accreditation Program provides:
  • Guidelines for effective quality management and service delivery
  • Criteria for organisational and service development
  • A process to improve planning and evaluation
  • Consumer and community involvement
  • A system for accreditation
In response to changing needs of services, the QIC Standards provide a comprehensive quality management accreditation tool without imposing unnecessarily complex criteria. The 5th Edition of the Standards introduces a systems framework approach using a journal to record processes and procedures. Service specific modules are used in conjunction with the Core Module which include:
  • Community and Primary Health Care Services Module (2004)
  • Integrated Health Services Module (2004)
  • Home Based Care Services Module (2004)
  • Alcohol, Tobacco and Other Drug Services Module (2004)
  • Maternal and Infant Care Services Module (1999)
  • Mental Health Services Module (2005)
The Standards are currently under review with a view to developing a single Core Module complemented by appropriate guidelines in relation to specific sector delivery services.
 
The QIC Review Cycle:
  • Is a cycle of continuous quality improvement
  • Uses an organisational development model of quality management
  • Has a strong consumer focus
  • Encourages adoption of a primary health care philosophy
  • Enhances the capacity of individuals and communities to take control of their own health care
The Standards Can Be Used As:
  • Guidelines for service development
  • A quality management tool
  • Evaluative criteria for accreditation
  • An educational tool for students and staff
  • A management tool to plan and evaluate services
  • Guidelines to best practice
The Benefits Of The QIC Review Process:
  • Supports the development of a learning organisation
  • Emphasises partnerships and collaboration within an organisation
  • Empowers workers in decision-making
  • Encourages effective communication processes to achieve a common vision
  • Provides continuous quality assurance

QIC Standards and Accreditation Program secure areas:
(Note: to follow either of the links below, you will require a username and password, which can be obtained by contacting the administrator of this site on 07 3844 2222)

Customer Resources

Reviewer Resources

Please download the following PDF documents (requires Adobe Reader) if you would like further information in relation to:

Complaints, Compliments and Feedback Guidelines for Clients

IHCA Products & Services (including QIC)

QIC Program Information

IHCA Workshop Application/Expression of Interest

If you would like any further information, please complete the information request form below:

 IHCA 630 V1 09/10/19

 

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