Home and Community Care (HACC) Review Program

The IHCA has again been appointed by the Queensland State Government, Department of Communities to undertake a further round of reviews of Home and Community Care (HACC) funded service providers against the HACC National Service Standards review program until 30 June 2011.

The HACC Review Program provided funding to some 780 projects in Queensland—located in metropolitan, regional, rural and remote locations. The service providers, which received HACC funding offer a variety of community care for frail aged and/or people with a disability and their carers. This care includes domestic assistance, social support, nursing care, allied health care, respite care, meals, transport, case management and home maintenance.
 
The IHCA’s role is to undertake the HACC Review Program to evaluate the services provided by the funded agencies against national service standards. This means assessing compliance with the standards and determining the quality of services being provided. The intended outcome is to assist service providers to better meet the Standards through undertaking a joint assessment or verifying an agencies self-assessment and assisting agencies to draft quality action plans to promote a culture of continuous quality improvement.
 
There are service providers new to the program and others who will require further refresher training in the Standards and processes. Others may have quality processes well established and may not require specific training based on their own self-assessment of their compliance against the Standards.
 
Training
 
Training will be offered in centres throughout Queensland so as to minimise as far as practicable travel and inconvenience. The location and timing of this training will be posted on this website as well as in written advice to service providers.
 
The Assessment process
 
There are two process of assessment and the process applicable to each service provider will be based on their history of previous assessment against the HACC Standards. The process to be applied to each service provider will be advised well in advance of the date detailed for the on-site visit to the service.
 
The two assessment processes are:
  • A Joint Assessment where the Quality Assessor works very closely with the service provider in assessing compliance with the Standards and then working together to develop a Quality Action Plan to address any deficiencies. 
  • Self-assessment with Verification where the service provider undertakes its own self-assessment of compliance against the Standards and the Quality Assessor then undertakes a visit to validate compliance. The outcome of this process is also a Quality Action Plan developed by the service provider to address and identified recommendations.
Further information on the assessment process can be provided by emailing your details to :  or call (07) 3844 2222.
  
The Quality Assessors
 
These generally are people with a background in the health and community sector holding formal auditor qualifications and credentials and have completed a program of internal training within IHCA involving close observations and regular reviews of their performance. They are people with a deep commitment to the community sector and have gained some appreciation of the challenges facing the sector throughout the length and breadth of Queensland.
 
Electronic Information
 
The IHCA will post information on this website from time to time of matters related to the HACC program. Documentation is currently being reviewed and updated which will be accessible in electronic format and will be a preferred methodology for some service providers. For example, the self–assessment template and the client record audit.

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